Refunds and Replacement Information
If your goods are damaged or if you receive an incorrect product, we would be happy to give you the following alternatives:
- Replacement of the goods for an alternative of your choice to equal value.
- Give you a full refund for the price you PAID for the goods.
At NustaBox.com, every care is taken to ensure your poster is well packed before it is dispatched. We take extreme measures to ensure that your order arrives in pristine condition. However due to the delicate nature of these products, in rare circumstances items can arrive damaged. We are unable to take responsibility for any loss or damages of products in transit. But we will make contact with the relevant courier to track your package or initiate a claim for lost products.
In case of damaged products, contact must be made within 24 hours of receipt of the products by email email@example.com notifying us of any damage to the product. Upon return, the article will undergo a quality control check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Once the returned product passes the quality control check to ensure it is unused and in its original packaging stage, an replacement/refund will be dispatched. The posters returned in their original mailing tubes, and in their original packaging (where possible) if said otherwise by the NustaBox support team.
Please follow these steps if you have received damaged items.
- Email firstname.lastname@example.org with your RETURN – (Order number) in the subject field (within 24 hours of receipt of the products).
- Describe in as much detail as possible the damage to your product and attach photographic evidence detailing the damage to the product.
- We will contact you within 48 hours to initiate your refund or send a replacement item as required.
Please note that the cost of returning the product to Nustabox.com is the responsiblity of the purchaser / Customer.
Please ensure that the products are not used, altered, washed, soiled or damaged in any way. Return all original tags and accessories. Branded packaging should be returned in its original condition.
Orders can be cancelled anytime before they are dispatched without any extra costs.
Return Delivery Address: Please contact support Team on email@example.com to confirm the nearest warehouse address.
Please note that sale products will not be replaced or refunded. Our support team will not initiate the refund just because you changed your mind after the product shipping is initiated.
If you ever have any questions regarding our refunds & replacement policy, please contact us at firstname.lastname@example.org.